FAQs

Where can I find more info about the Global SIM card?

Learned more about the global SIM card's European coverage and rates here: https://landandgo.com/global-sim-card/.

When will I be charged for my Land & Go Device Travel Kit?

We only charge for Land & Go Device Travel Kits after reservations end.

When will my Land & Go Device Travel Kit arrive?

Shipments begin in early December 2018.

Is this a subscription service?

No. Our Land & Go Device Travel Kits are one-time soft landing boxes.

Where do you ship?

Currently, we only ship to the United States.

What does the Land & Go Device Travel Kit include?

A global SIM card, US to EU power converter with a power bank, EU USB charger, and useful gifts to make your arrival easier. In addition to the box, you receive full access to the Land & Go dashboard.

What if my SIM card doesn't work when I arrive abroad?

We ship SIM cards to your home to give you time to set-up your account before you depart. Your global SIM card works in Europe and the USA. If your SIM card doesn't work on arrival, check that your phone is set it accept roaming. Some phones turn off roaming when airplane mode has been activated. If your phone still does not work, connect to the airport's WiFi to call the provider's customer service.

How is the Land and Go packaged?

We ship in unbranded boxes. Your neighbors will never know you are leaving if you don't want them to.

Can I cancel my reservation?

Yes. You can cancel your reservation anytime before the end of reservations. Log into your account and visit Reservations.

Do you accept returns?

You can cancel your reservation at any time in your customer account before reservations end. All credit cards will be charged after reservations close. If there is a manufacturing issue, please contact customer service.

What is your money back guarantee?

This is an all or nothing crowdfunding project for Land & Go. You will only be charged for your pre-order after October 22nd at 11:59pm (Pacific), if 150 boxes are pre-ordered. Help us reach 150 boxes by sharing our website with your traveling friends & family. You may cancel your pre-order anytime before October 22nd at 11:59pm (Pacific). If we do not receive 150 pre-orders, you will not be charged. All pre-orders begin shipping in early December.

Refer a Friend

Share your link with friends to earn credits

Invite Your Friends

Invite Your Friends

Using your unique link, share your discount code with friends through email or social media.

Your Friend Buy

Your Friends Buy

Your friends can use your link to purchase their travel kit at a discounted price.

You Earn Credit

You Earn Credit

Every time a friend uses your link, you get a $10 credit sent straight to your account.

$10

$40

$80

The more friends who join, the more credits you'll earn

Your account will receive a $10 credit every time one of your friends makes a purchase.


To ensure your account receives the credits, your friend must use your invite link, create a Land & Go account, and make a purchase that is not returned.


*Learn more about our Referral Terms of Services here

Have an account?